CableNetWorkz offers a variety of Customer Service Tools that give customers full time access to accurate, complete and consistent service information. Our cable industry veterans translate existing customer service policies and procedures into web content designed to:
  • Ease call center volume,
  • Reduce unnecessary service visits and
  • Reduce operating costs.

Our Customer Service web solutions include:

Billing Information
Answer common customer billing questions online with accurate and consistent information, including:

Billing statement diagrams • Billing policies • Contact forms • Payment locations and hours

Online Troubleshooting tips
Give your customers the ability to solve simple technical problems themselves with our online tools, including:

Animation of common picture problems• Diagnostic tools and answers • Technical contact forms

Equipment user instructions
Give customers accurate, complete and consistent equipment information to reduce the need for service trips

User Instructions • Wiring Diagrams • Remote control codes

Knowledge base and FAQ creation
CableNetWorkz manages online databases of answers to all kinds of customer questions. Customers can ask questions in plain English and receive a list of possible answers. Unanswered queries will be forwarded to a subject matter expert.

CableNetWorkz also applies these capabilities to local business clients in partnership with our cable affiliates'. We provide these "private-label" services to help our cable clients extend their existing advertising sales activity onto the web and add value for their business customers. Click here for more information about these "e-business solutions".